Refund / Return Policy

Last updated: September 2026

Kaplan CleanCare Supply LLC wants customers to receive the correct products in acceptable condition. Because many of our products are commercial cleaning, disinfecting, chemical, hygiene, or facility-care products, certain return restrictions may apply for safety and regulatory reasons.

Return Eligibility

Eligible products may be returned within [30 days] of delivery.

To qualify for a return, the product must be unused, unopened, in its original packaging, in resalable condition, and accompanied by proof of purchase.

Products that have been opened, used, altered, partially consumed, damaged after delivery, or removed from their original packaging may not be eligible for return.

Cleaning Chemicals, Disinfectants & Regulated Products

For health, safety, transportation, and regulatory reasons, some chemical, disinfecting, sanitizing, aerosol, hazardous-material, or restricted products may be non-returnable once shipped or opened.

If you are unsure whether a product is eligible for return, please contact us before purchasing.

Return Authorization

Please contact us before returning any merchandise.

Do not ship products back without first receiving return instructions or authorization from Kaplan CleanCare Supply LLC.

Unauthorized returns may be refused or may not qualify for a refund.

Return Shipping

Unless the return is due to an error by Kaplan CleanCare Supply LLC, a defective product, or shipping damage, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

Any applicable freight charges, special handling charges, hazardous-material fees, or other transportation costs may also be non-refundable.

Restocking Fees

Certain commercial, bulk, special-order, oversized, or case-quantity products may be subject to a [restocking fee, if applicable].

Any applicable restocking fee will be communicated before the return is approved.

If you do not intend to charge restocking fees, remove this section.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us within [3–5 business days] of delivery.

Please provide your order number, a description of the issue, and photographs where applicable.

After reviewing the claim, we may provide a replacement, refund, store credit, or other appropriate resolution.

Non-Returnable Items

Products may be considered final sale when they are custom or special ordered, opened chemicals, partially used products, clearance/final-sale merchandise, items subject to health or safety restrictions, or products that cannot legally be transported back through standard shipping channels.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Please allow [5–10 business days] after approval for the refund to appear, depending on your financial institution or payment provider.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel the order before fulfillment begins, but cancellation cannot be guaranteed once an order has been processed, packed, shipped, or submitted to a supplier or carrier.