Shipping policy

Shipping Policy

Last updated: September 2026

At Kaplan CleanCare Supply LLC, we work to process and deliver commercial cleaning, disinfecting, sanitizing, and facility-care products as efficiently as possible.

Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received and verified. Orders placed on weekends or public holidays will begin processing on the next business day.

Processing times may vary for bulk orders, special-order products, products with limited availability, or items that require special shipping arrangements.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the products ordered, shipping destination, package weight, carrier availability, and any special handling requirements.

Certain oversized, heavy, bulk, chemical, or regulated products may be subject to additional shipping or handling charges. If additional charges are required after an order is placed, we will contact you before proceeding.

Delivery Times

Estimated delivery times shown during checkout are estimates only and begin after the order has been processed.

Carrier delays, severe weather, holidays, supply-chain disruptions, transportation restrictions, or other circumstances outside our control may affect delivery times.

Kaplan CleanCare Supply LLC does not guarantee carrier delivery dates unless a specific guaranteed shipping service has been purchased and confirmed.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout after the order has been shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Commercial, Bulk & Large Orders

Large-volume, case, pallet, recurring, or commercial orders may require separate freight arrangements.

If your order requires special freight service, additional handling, or delivery coordination, our team may contact you before shipment.

Businesses requiring larger quantities are encouraged to contact us for a custom quote.

Chemical & Restricted Products

Some cleaning, disinfecting, sanitizing, aerosol, chemical, or other regulated products may be subject to carrier restrictions or special transportation requirements.

Shipping availability for these products may vary depending on the destination and applicable regulations.

We reserve the right to cancel or modify an order if a product cannot legally or safely be shipped to the requested destination.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Kaplan CleanCare Supply LLC is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Lost, Delayed or Missing Shipments

If tracking shows that your shipment is delayed or missing, please contact us so we can assist with the carrier investigation.

If a package is marked as delivered but cannot be located, customers should first check the delivery location and contact the carrier. We will provide reasonable assistance where possible.

Damaged Shipments

Please inspect your shipment promptly upon delivery.

If your order arrives damaged, incorrect, or incomplete, contact us within [3–5 business days] of delivery and provide your order number along with photographs of the package and affected products.

Please retain the original packaging until the claim has been reviewed.